The property manager/owner can only enter the property for a valid reason and if the correct notice has been given using the Entry Notice (Form 9).
Entry must be between 8am and 6pm Monday to Saturday.
Entry is only permitted outside these hours, on a Sunday or public holidays if the tenant agrees.
The property manager/owner must specify a time, or 2-hour window, for a general inspection and must enter the property within that time.
This timeframe does not apply to other people (e.g. tradesperson or a property valuer).
When an entry notice is not required
- in an emergency
- if the property manager/owner believes entry is necessary to protect the property from damage about to happen
- if the tenant verbally agrees with the entry, and
- to carry out site maintenance in a caravan park (if specified in the tenancy agreement)
Disputes about entry
If issues arise around entry to the property, due to COVID-19 social distancing restrictions, tenants and property managers should speak to one another and attempt to resolve the issue. If the dispute cannot be resolved by communicating, customers may be eligible for priority COVID-19 dispute resolution. If the dispute is around entry to the property, and does not relate to COVID-19, the RTA’s general dispute resolution service may be able to help.
Entry notice periods (general tenancies and moveable dwellings)
Entry rules for rooming accomodation are different.